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Answering calls, taking messages, scheduling, fixing audio problems, and participating in virtual meetings.
Why this matters This module covers answering, transferring, and taking messages on calls; scheduling appointments; and troubleshooting audio and participating in video meetings.
01
The goals of this lesson.
02
You can already write great emails. Now let's move to real-time communication: phone calls and video conferences.
03
Phrases for handling incoming calls professionally.
Examples
04
Setting appointments and solving common technical issues.
Examples
05
Joining, contributing, and summarizing virtual meetings.
Examples
06
Read the text and answer the questions. You can try as many times as you want.
"Good morning, thank you for calling. How can I help you?" Elena answered. The caller asked for Mr. Reyes, but he wasn't available. "Can I take a message?" Elena asked, and wrote down the caller's name and number.
Later, another call came in for the sales department. "I'll transfer you to the sales department," Elena said, and put the caller through to the right person.
1. What did Elena say first?
2. Who did the caller ask for?
3. Was Mr. Reyes available?
4. What did Elena offer to do?
5. What did Elena do for the second call?
💪 You're ready for real phone and video conversations! Review this lesson, or continue to the next module.
07
A second reading, a bit longer. Read it and answer the questions below.
"Can everyone see my screen?" Marco asked at the start of the video meeting. "Sorry, I can't hear you. Can you hear me?" replied one of the participants. "You're breaking up a little," someone else added.
After fixing the connection, Marco continued the presentation. At the end, he said, "To summarize, we agreed on three action items. Does anyone have any questions before we finish?"
1. What did Marco ask first?
2. What problem did a participant have?
3. What did someone say about the connection?
4. What did Marco do after fixing the connection?
5. How did Marco end the meeting?
08
Tap a term on the left, then tap its matching definition on the right. Ungraded — repeat as many times as you like.
Term
Definition
09
Usa las pistas para completar cada palabra en inglés. Sin calificar — repite las veces que quieras.
10
The essentials of this lesson, summarized.
11
Key terms to remember.
to connect a call to another person
to wait on the phone
information left for someone who isn't available
to arrange a time for something
to change the time of something already planned
to turn off your microphone
the link that allows a call or video to work
the display of a computer or phone
to give a short overview of something
to speak while someone else is talking
free to talk or meet
a brief summary at the end
12
The everyday expressions used specifically on calls and in video meetings.
13
Tap the words in the correct order to form the sentence. Ungraded — repeat as many times as you like.
14
Tap the correct verb form to complete each sentence. The other options are conjugations from other tenses — on purpose, so you learn to tell them apart.
I'll you to the sales department
Let's a call for next week
Let's before we finish
Could you for a moment?
Sorry, I didn't mean to
15
Listen to the full dialogue with the speaker buttons first, then fill in the missing words from this lesson's real conversation. Ungraded — repeat as many times as you like.
Can I take a , or should I you?
You're on — and can you share your ?
16
You need at least 80% to unlock the next lesson. You can retake it as many times as you want — your best score is saved.
1. What does this mean: "Can I take a message?"?
2. Choose the equivalent of: "I'll transfer you to the sales department."
3. What does this mean: "You're breaking up a little."?
4. What does this mean: "Can everyone see my screen?"?
5. Which option matches: "Let's reschedule for Thursday instead."?
6. "I think you're on mute." — which one is correct?
7. Choose the equivalent of: "To summarize, we agreed on three action items."
8. Select the correct match for: "Are you available Tuesday at ten?"
9. "Sorry, go ahead, I didn't mean to interrupt." — which one is correct?
10. Which option matches: "Could you hold for a moment, please?"?
17
You can now handle calls and video meetings confidently. Next module: participating in and leading work meetings.
18
Practice this lesson's vocabulary with a word search and flashcards. Ungraded — play as many times as you like.
Tap the first and last letter of a hidden word to find it. Los términos de varias palabras van sin espacios en el tablero (ej. "give up" aparece como GIVEUP).
Elige la respuesta correcta. Si aciertas, la tarjeta queda lista por hoy; si fallas, vuelve a aparecer pronto para reforzarla. Tu progreso se guarda en este dispositivo.